I have carried out usability work for a variety of organisations. This includes general design advice, test preparation and moderation, as well as user requirements gathering and analysis. I am experienced in both formal and informal user testing, and have also carried out plenty of ethnographic field work, depth interviews and informant focus groups.
More formal usability
• Microsoft (UK)
• Sun
Microsystems
• BT Openworld
• Epic Group
• Worth Media
• Department of Health
• National Health Service
• Higher Education Funding Council for England
• Berry Brothers and Rudd (bbr.com)
Ethnographic
• American Express
• AMEY
• UK eUniversities (www.ukeu.com)
• Brighton and Hove City Council
• Channel 4
• BT
• LineOne
• British Library
ECommerce
Related
• Amazon (UK)
• HSBC Offshore Banking
• Abbey
• TES Jobs (The Times Educational Supplement)
• Guinness (malts.com)
• Optimum Web
• Buyitback
• Eternalis
• Sigmer
Keynote & Invited
Speaker Sessions
• IESUP IIIT, Hyderabad, India. March 2004. (2)
• IESUP ASCI, Hyderabad, India. March 2004. (1)
• IESUP St. Thomas College of Engineering & Technology, Kolkata, India. March 2004. (1) & (2)
• IESUP Anna University Chennai, India. March 2004. (1) User-centred design - Adapting established approaches for the Indian software industry. (2) HCI: Building the Indian curriculum.
• Hampshire County Council. User-Centred System Design. April 2003.
• IESUP IIIT Mumbai, India. March 2003. (1) & (2)
• IESUP IIIT Delhi, India. March 2003. (1) & (2)
• IESUP Bangalore, India. March 2003. (1) European Case Studies in usability - How organisations in Europe have adopted HCI / usability.
Lessons to be learned. (2) The usability professional - Usability Engineers, Interaction Designers, Information Architects and the rest.
• NHS UK Annual Conference. Aston Villa FC, October 2002. Integrating e-health
information for the public nhs.uk programme.
• 35th Annual Conference for the Institute of Medical Illustrators, Derby,
September 2002. User-centred design techniques.
• Great Ormond Street Hospital for Children, March 2002. Thinking Usability.
• South Humber Health Community, Brigg, March 2002. Ensuring Usability.
• Computer Society of India Annual Conference, Kolkata November 2001. Software
Usability and Human-Computer Interaction (on behalf of the British Computer
Society's HCI Group).
• Department of Health Annual Conference, Aston Villa FC October 2001.
User-Centred Design.
• Birmingham Institute of Art and Design, September 2001. The future of
usability.
• Sussex New Media Group, Brighton Premier Lodge May 2001. Web usability.
• Epic Group, Brighton, May 2000. Applying usability methods within the
design process.
• Passport Networks, August 1999. Cost effective usability methods.
• Research Business International, London, November 1998. Discourse analysis
and design.
Microsoft Corporation, Seattle.
Consumer
Platforms Division Research. I was on the project teams for
Interactive Television, Web TV, Auto PC, Palm PC and other future
Windows CE products. My role was to design, conduct and analyse
various studies (ethnographic, focus group, surveys and lab based
research) aimed at testing and enhancing products. Additional
responsibilities included working with marketing and product teams in
order to set usability goals for new products.
American Express, Brighton.
A four month in
depth study investigating and analysing the working practices of
their technologies help desk. This allowed a detailed examination of
how technology facilitates (and potentially hinders) workflow of this
subactivity within the larger organisation activity.